Refund policy

Returns and exchanges

• If your item appears to have been damaged during transportation, please contact us by email within 7 days of receiving your order, including photographs of the damage. We will review the situation and, where appropriate, arrange a replacement or refund. We will advise you of the available options depending on the circumstances and availability of the item.
• In case of customer's convenience, the outer box, styrofoam, and accessories must be in the same condition as when they arrived.
  -Please contact us via email within 7 days after receiving the product, and return the product after receiving our approval email.
  -Shipping charges, return charges, cash on delivery charges, credit card payment charges, transfer charges, and other incidental costs will be borne by the customer.
  ・After confirming the returned product, we will refund the price excluding the above costs.